FAQS - About Montreal, Our Hotel and Our Hotel Rooms

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Index

1	What type of hotel is yours?
2	How much is it for a room?
3	What is included in the price?
4	I would like to stay for a week. Is it possible?
5	I am from the USA and I don't want to pay your taxes. Is there a way I can avoid them?
6	I want to reserve, but I don't have a credit card. How do I proceed?
7	If I cancel my reservation, do I get a refund?
8	Do you have any parking space available?
9	Do you have any smoking rooms?
10	What type of services do you offer?
11	Where are you in Montreal?
12	Are you close to the convention centre?
13	Are you close to hospitals?
14	Are you close to the Olympic stadium?
15	Are you close to the Bell Centre?
16	How do I get to the major tourist attractions such as the Casino, the Biosphere, the Old Montreal, the Bell Center, the Planetarium, Mont-Royal and the Oratory, the Olympic Stadium, the Biodome, the Botanical Gardens, the Insectarium, the Olympic tower or Voilà Montréal?
17	How do I get to your hotel?
18	What about public transportation?
19	What can I do in the city?
20	I am very interested in sports, especially rough and outdoors sports. What can I do in Montreal?

What type of hotel is yours?

We are a cosy European-style hotel, with elevator and very well equipped comfortable rooms and 24 hours multi-lingual attentive service personnels to cater to our guests. Our main objective is to offer an excellent value with lots of personal touches to all budget travellers, to spend a night not a fortune.

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How much is it for a room?

Room prices vary depending on the number of persons in the room, the number of nights you want to stay, and also the type of rooms you choose. So, please specify your preferences when you book, so that we could do our very best to satisfy your needs. Our prices will be right, because we want you to be very happy at our hotel and fully satisfied with our facilities and services.
You may refer to the table of prices.

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What is included in the price?

The price includes a very comfortable room, well equipped with colour cable television set, private bathroom, direct-dialed telephone, writing desk and chairs, etc. There is an elevator to each floor, no winding stair to climb.
Every morning, a free continental breakfast (coffee, tea, juice, cookies and croissants) is available from 7:00 to 10:00 AM. In addition, a 24-hour multi-lingual friendly front desk service offers services such as free city maps, tourist information, tour bus reservation, free pick ups, etc, with an excellent downtown location for your business, shopping, dining and sightseeing activities.

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I would like to stay for a week. Is it possible?

Yes, during the off peaking season, from November 15 to April 1 we could arrange the special weekly rates. These rates are our top bargain prices for people who would like to stay for a mininum 7 nights or more. Please phone, fax or email us about the information we request on our reservation page, we will be able to offer you the best rate available when we know the exact date of your arrival.

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I am from the USA and I don’t want to pay your taxes. Is there a way I can avoid them?

Of course, we, at the hotel, are required by laws to charge you the taxes; but if you are non Canadian Residents, you may fill out a form and either get reimbursed at a duty-free shops at the border or mail the form with your receipts from home. You will receive your qualified refunds shortly. You can get these forms at our front desk.

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I want to reserve, but I don't have a credit card. How do I proceed?

If you want to reserve, it is important for us to receive a deposit from you, so we can block the room. However, if you prefer, you can send us a check or a money order to the amount of the first night, if the time permits it. If not, we will hold your reservation as long as possible, but you will not have priority over the other guests we might get. So please arrange with us in advance when you book, so that we will try to be flexible; this usually depends on the time of the year or on there being any special events in town such as conventions, etc. Do contact us if you do not want to book room with your credit cards.

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If I cancel my reservation, do I get a refund?

If you cancel your reservation more than 3 days before your expected arrival date, you will get a full refund. This is to allow us the opportunity to sell the room again. If you cancel after that limit, you will lose your deposit for whatever reason including no show or early checkout.

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Do you have any parking available?

Since we are located on the segment of the Sherbrooke Street that has no parking meters, it is very easy to park around our hotel. When you arrive, our personnel will show you where to park..There are also spaces for 24 hours pay indoor parking garage available, if you prefer.

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Do you have any smoking rooms?

Our hotel welcomes non smoking environment. However we do have few smoking rooms that are set aside specially for people who smoke. Just let us know when you reserve if you need such a room, so we can keep one aside for you.

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What type of services do you offer?

We offer a wide range of 24 hour in-house services, such as wake up calls, snacks and beverages, laundry, tourist information, reservation on city tours by bus or on airport shuttle buses to pick you up from the hotel. Our multi-lingual personnel will be happy to recommend the best places to go for visiting, shopping or dining, etc, to cater to their particular needs. In short, we try to be very flexible for our guests, to truly offer many personalized attentive services that larger hotels would have difficulties to offer.

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Where are you in Montreal?

We are located in the heart of downtown Montreal, on the beautiful Sherbrooke Street, between St.-André and St.-Hubert, next to Sherbrooke subway station. McGill University and Concordia University are only less than 20 minutes walk or 10 minutes car/bus ride from our hotel.
Our hotel is just a few blocks from the famous St.-Denis Street, where the lively Latin (French) quarter and the fashionable boutiques, charming restaurant and cafés are located. Two blocks from there, on the St.-Laurent Boulevard, you will find a wide variety of European specialty shops, mega-sized ultra modern restaurants and night clubs to meet every taste imaginable. There are also unique local varieties of "bring your wine" restaurants on Prince Authur and Duluth Street within minutes of walking distance. On the south side of Sherbrooke Street along Saint Dennis Street within few minutes of pleasant walk along Saint Catherine street you will reach Complex DesJardins and Place des arts where the major festive activities such as international jazz festival.... etc. are held throughout the year.
Since our excellent location is minutes off the busy Latin quarter, etc, in a quiet part of the Sherbrooke Street, you can stroll back to have a very good night sleep, undisturbed by the nightly activities of the downtown crowd.

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Are you close to the convention centre?

Yes, we are. By car, it takes around 10 minutes to get there. It is 3 subway stops (Station Place d'Armes) from the Sherbrooke subway station next to our hotel. By bus, it would take less than 20 minutes. It is very simple to go there, and our personnel will be happy to give you more information on the subject.

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Are you close to hospitals?

We are situated 1.5 km (3/4 mile) from the St-Luc, Jeanne-d'Arc, Nôtre Dame and Hôtel-Dieu hospitals, and 5 km (2.5 miles) from the Royal Victoria and the Montreal Children's hospitals. They are readily accessible from our hotel, by foot, car or subway. Over the year, the family of the patients have frequently stayed at our hotel with great satisfaction in term of excellent value and location.

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Are you close to the Olympic stadium and/or the Botanical Gardens?

Our hotel is a mere 10-minute drive to there. You can either go by car, or take bus #24 or subway (@ Station Pie-IX) to Olympic Stadium, Botanical Garden or Biodome. Our personnel will be happy to show you how to get there.

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Are you close to the Bell Centre?

We are 10 minutes away by car, and about 6 subway stops away (@ Lucien-L'Allier Station), direct line from the Sherbrooke station.

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How do I get to the major tourist attractions such as the Casino, the Biosphere, the Old Montreal, the Bell Center, the Planetarium, Mont-Royal and the Oratory, the Olympic Stadium, the Biodome, the Botanical Gardens, the Insectarium, the Olympic tower or Voilà Montréal?

You may consult the "Sights and sites" section of this site.

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How do I get to your hotel?

You may consult the "Directions" section of this site.

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What about public transportation?

The nearest metro (Station Sherbrooke) and bus stop is a block and a half away from our hotel.
The out-of-downtown bus terminal (Voyageur) is just 2 blocks south from our hotel on Berri Street. If you plan to stay a few days and use public transportation, our personnel will guide you on how to save on your metro tickets by buying a tourist or weekly pass.

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What can I do in the city?

The city of Montreal provides tons of different activities, for all ages and interests. Besides a dozen of museums, Montreal will please the arts, history, and archaeology researchers. Moreover, for those who prefer to stay outside and wander around in the city, the streets of Montreal are a great lesson of architecture. There are beautiful public parks for those who prefer nature. For the passionates of religious arts, there are plenty of churches and cathedrals to visit. Especially during the summer, there is always plenty of things to do, with the Jazz, Just for Laughs, Movie festivals and more. For more detailed information and planning please visit the Tourisme-Montreal.org website. Upon checking in at our hotel, our multilingual friendly staff will be happy to show you the way to those great events and even book you on a Gray Line city tour (including to Quebec City and Ottawa) free pick-up service from our hotel upon request.

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I am very interested in sports, especially rough and outdoors sports. What can I do in Montreal?

WINTER: During the winter, Montreal offers a variety of sportive activities for everyone. In the Old Port, situated in old Montreal, a large skating rink(with music of different kind playing at the background) is created, also with an ice village for children. Less than an hour of driving from our hotel are several downhill skiing mountains, as well as cross-country trails. Mount-Royal with beautiful view and lookout at day and night is less than 10 minutes by car. Lafontaine park is just 2 blocks from our hotel, however, is the closest place to practice your favorite winter sports such as jogging or skating.
Please consult other winter activities posted on the Tourisme-Montreal.org website.

SUMMER: In the summer, Montreal has an outdoor activity to offer to everyone. For those who prefer rough sports, Les descentes sur le Saint-Laurent offers a chance to ride down the Lachine rapids, and Aventure Boréale proposes packages including transportation and food, for different types of sports, such as canoe, rafting and hiking. Adventurers will be interested by the Site Cavernicole de Saint-Léonard where you can have a guided visit and interpretation of the caves in the area.
At the Amphithéâtre Bell (Metro Station Bonaventure), near the Bell Centre, you can practice your ice-skating abilities all year round. The Old Port (Station Champs-de-Mars) is one of the most exciting places for outdoors activities, especially for family fun; various activities are held during the whole summer season. The Mount Royal and Lafontaine parks are very beautiful and safe places for either jogging or biking (the Lafontaine park is situated just a few blocks from us). Other popular parks, the Arboretum Morgan (Sainte-Anne de Bellevue), the Parc-Nature du Bois de l'Île-Bizard, the Angrignon park (in the West of the island), and the Bois-de-Liesse park, are ideal for family activities.
There is a very well maintained clean public beach at St.-Hélène Island at Metro Station Jean-Drapeau (about 2 subway stops away from the hotel), which was the site of Old 67 expos and the present International Formula 1 Grand Prix Racing site. It remains an ideal location for all outdoor activities, and is very popular among Montrealers.
In terms of cycling trails, the island of Montreal offers you a large variety of routes, depending on the degree of difficulty and length desired. Our personnel will be pleased to advise you more on the subject. You can roller-skate or bike to the well maintained public beaches or to many spots next to the trails along the scenic rivers for picnics or to watch firework competitions (two evenings per week from June to August) at the sunset.

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Last update: 8-27-2008

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